{"id":3020,"date":"2025-05-29T12:01:39","date_gmt":"2025-05-29T17:01:39","guid":{"rendered":"http:\/\/192.168.0.10\/fba\/?page_id=3020"},"modified":"2026-08-25T16:38:14","modified_gmt":"2026-08-25T21:38:14","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/fertrackparts.com\/tienda\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<div class=\"lr-form-wrapper\">\r\n\r\n  \r\n  <form id=\"formulario-reclamos\"\r\n        class=\"lr-form\"\r\n        method=\"post\"\r\n        enctype=\"multipart\/form-data\"\r\n        action=\"https:\/\/fertrackparts.com\/tienda\/wp-admin\/admin-post.php\">\r\n\r\n    <input type=\"hidden\" name=\"action\" value=\"lr_submit\">\r\n    <input type=\"hidden\" name=\"_lr_nonce\" value=\"c68f9a03e6\">\r\n\r\n    <input type=\"hidden\" name=\"your-subject\" value=\"Formulario Libro de Reclamaciones\">\r\n    <input type=\"hidden\" name=\"response_mailing_book\" value=\"\">\r\n    <input type=\"hidden\" name=\"current_date\" value=\"\">\r\n    <input type=\"hidden\" name=\"code_correlative\" value=\"\">\r\n\r\n    <!-- UBIGEO CODE -->\r\n    <input type=\"hidden\" name=\"ubigeo\" id=\"form_ubigeo\" value=\"\">\r\n\r\n    <!-- 0. Sede -->\r\n    <div class=\"lr-section\">\r\n      <div class=\"lr-section-title\">\r\n        <h4>Antes de empezar, ind\u00edcanos el lugar en el que se dieron los sucesos del reclamo:<\/h4>\r\n      <\/div>\r\n\r\n      <div class=\"lr-field\">\r\n        <label for=\"form-sedes\">Establecimiento *<\/label>\r\n        <select id=\"form-sedes\" name=\"name-sede\" required>\r\n          <option value=\"\"><\/option>\r\n                      <option value=\"Sede Principal\">Sede Principal<\/option>\r\n                  <\/select>\r\n      <\/div>\r\n\r\n      <div class=\"lr-note\">\r\n        <p>\r\n          Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor,\r\n          esta instituci\u00f3n cuenta con un libro de reclamaciones a su disposici\u00f3n.\r\n        <\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- 1. Identificaci\u00f3n -->\r\n    <div class=\"lr-section\">\r\n      <div class=\"lr-section-title\">\r\n        <h5>1. Identificaci\u00f3n del consumidor reclamante<\/h5>\r\n      <\/div>\r\n\r\n      <div class=\"lr-grid lr-grid-2\">\r\n        <div class=\"lr-field\">\r\n          <label for=\"form_nombre\">Nombres *<\/label>\r\n          <input type=\"text\" id=\"form_nombre\" name=\"your-name\" required>\r\n        <\/div>\r\n\r\n        <div class=\"lr-field\">\r\n          <label for=\"form_apellido\">Apellidos *<\/label>\r\n          <input type=\"text\" id=\"form_apellido\" name=\"your-last-name\" required>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"lr-grid lr-grid-2\">\r\n        <div class=\"lr-field\">\r\n          <label for=\"form_email\">Correo electr\u00f3nico *<\/label>\r\n          <input type=\"email\" id=\"form_email\" name=\"your-email\" required>\r\n        <\/div>\r\n\r\n        <div class=\"lr-field\">\r\n          <label for=\"form_phone\">Tel\u00e9fono\/celular *<\/label>\r\n          <input type=\"text\" id=\"form_phone\" name=\"your-phone\" maxlength=\"9\" required>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"lr-grid lr-grid-2\">\r\n        <div class=\"lr-field\">\r\n          <label for=\"form-documento\">Tipo de documento *<\/label>\r\n          <select id=\"form-documento\" name=\"tipo-documento\" required>\r\n            <option value=\"\"><\/option>\r\n            <option value=\"DNI\">DNI<\/option>\r\n            <option value=\"Pasaporte\">Pasaporte<\/option>\r\n            <option value=\"C.E.\">C.E.<\/option>\r\n            <option value=\"R.U.C.\">R.U.C.<\/option>\r\n          <\/select>\r\n        <\/div>\r\n\r\n        <div class=\"lr-field\">\r\n          <label for=\"form_numero\">N\u00ba de documento *<\/label>\r\n          <input type=\"text\" id=\"form_numero\" name=\"nro-documento\" required>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"lr-grid lr-grid-2\">\r\n        <div class=\"lr-field\">\r\n          <label for=\"form-departamento\">Departamento *<\/label>\r\n          <!-- Puedes dejar este select vac\u00edo y llenarlo desde JSON si quieres.\r\n               Si prefieres hardcodearlo, tambi\u00e9n sirve. -->\r\n          <select id=\"form-departamento\" name=\"departamento\" required>\r\n            <option value=\"\"><\/option>\r\n          <\/select>\r\n        <\/div>\r\n\r\n        <div class=\"lr-field\">\r\n          <label for=\"form-provincia\">Provincia *<\/label>\r\n          <select disabled id=\"form-provincia\" name=\"provincia\" required>\r\n            <option value=\"\"><\/option>\r\n          <\/select>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"lr-grid lr-grid-2\">\r\n        <div class=\"lr-field\">\r\n          <label for=\"form-distrito\">Distrito *<\/label>\r\n          <select disabled id=\"form-distrito\" name=\"distrito\" required>\r\n            <option value=\"\"><\/option>\r\n          <\/select>\r\n        <\/div>\r\n\r\n        <div class=\"lr-field\">\r\n          <label for=\"form_direccion\">Direcci\u00f3n *<\/label>\r\n          <input type=\"text\" id=\"form_direccion\" name=\"address\" required>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Menor de edad -->\r\n      <div class=\"lr-grid lr-grid-2\">\r\n        <div class=\"lr-field\">\r\n          <label for=\"form-is-minor\">\u00bfEs menor de edad? *<\/label>\r\n          <select id=\"form-is-minor\" name=\"is_minor\" required>\r\n            <option value=\"No\" selected>No<\/option>\r\n            <option value=\"Si\">Si<\/option>\r\n          <\/select>\r\n        <\/div>\r\n        <div class=\"lr-field lr-helper\">\r\n          <small>*Si es \u201cS\u00ed\u201d, se solicitar\u00e1n datos del tutor.<\/small>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Tutor (solo si menor) -->\r\n      <div id=\"lr-tutor-fields\" class=\"lr-tutor\">\r\n        <div class=\"lr-subnote\">\r\n          <p>*Esto aplica si el reclamante es menor de edad<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"lr-grid lr-grid-2\">\r\n          <div class=\"lr-field\">\r\n            <label for=\"form_nombre-tutor\">Nombre del Tutor<\/label>\r\n            <input type=\"text\" id=\"form_nombre-tutor\" name=\"name-tutor\">\r\n          <\/div>\r\n\r\n          <div class=\"lr-field\">\r\n            <label for=\"form_apellido-tutor\">Apellidos del Tutor<\/label>\r\n            <input type=\"text\" id=\"form_apellido-tutor\" name=\"apellido-tutor\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"lr-grid lr-grid-2\">\r\n          <div class=\"lr-field\">\r\n            <label for=\"form-documento-tutor\">Tipo de documento (Tutor)<\/label>\r\n            <select id=\"form-documento-tutor\" name=\"tipo-documento-tutor\">\r\n              <option value=\"\"><\/option>\r\n              <option value=\"DNI\">DNI<\/option>\r\n              <option value=\"Pasaporte\">Pasaporte<\/option>\r\n              <option value=\"C.E.\">C.E.<\/option>\r\n              <option value=\"R.U.C.\">R.U.C.<\/option>\r\n            <\/select>\r\n          <\/div>\r\n\r\n          <div class=\"lr-field\">\r\n            <label for=\"form_numero-tutor\">N\u00b0 de documento (Tutor)<\/label>\r\n            <input type=\"text\" id=\"form_numero-tutor\" name=\"nro-documento-tutor\">\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- 2. Bien contratado -->\r\n    <div class=\"lr-section\">\r\n      <div class=\"lr-section-title\">\r\n        <h5>2. Identificaci\u00f3n del bien contratado<\/h5>\r\n      <\/div>\r\n\r\n      <div class=\"lr-grid lr-grid-2\">\r\n        <div class=\"lr-field\">\r\n          <small for=\"lr_currency\">Moneda<\/small>\r\n          <select id=\"lr_currency\" name=\"currency\">\r\n            \r\n            <option value=\"PEN\">Sol (S\/)<\/option>\r\n            <option value=\"USD\">D\u00f3lar ($)<\/option>\r\n          <\/select>\r\n        <\/div>\r\n\r\n        <div class=\"lr-field\">\r\n          <small for=\"lr_claimed_amount\">Monto reclamado<\/small>\r\n          <input type=\"number\" step=\"0.01\" min=\"0\" id=\"lr_claimed_amount\" name=\"claimed-amount\" placeholder=\"0.00\">\r\n        <\/div>\r\n      <\/div>\r\n\r\n\r\n      <div class=\"lr-field\">\r\n        <div class=\"lr-radios\">\r\n          <label class=\"lr-radio\">\r\n            <input type=\"radio\" value=\"Producto\" checked name=\"identificacion-bien-contratado\" id=\"form_detalle-proyecto\">\r\n            <span>Producto<\/span>\r\n          <\/label>\r\n\r\n          <label class=\"lr-radio\">\r\n            <input type=\"radio\" value=\"Servicio\" name=\"identificacion-bien-contratado\" id=\"form_detalle-servicio\">\r\n            <span>Servicio<\/span>\r\n          <\/label>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"lr-field\">\r\n        <label for=\"form_description\">Descripci\u00f3n *<\/label>\r\n        <textarea id=\"form_description\" name=\"descripcion-bien-contratado\" required><\/textarea>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- 3. Detalle reclamaci\u00f3n -->\r\n    <div class=\"lr-section\">\r\n      <div class=\"lr-section-title\">\r\n        <h5>3. Detalle de la Reclamaci\u00f3n y Pedido del Consumidor<\/h5>\r\n      <\/div>\r\n\r\n      <div class=\"lr-field\">\r\n        <div class=\"lr-radios\">\r\n          <label class=\"lr-radio\">\r\n            <input checked name=\"tipo-reclamacion\" value=\"Reclamo\" type=\"radio\" id=\"form_detalle-reclamo\">\r\n            <span>Reclamo<\/span>\r\n          <\/label>\r\n\r\n          <label class=\"lr-radio\">\r\n            <input name=\"tipo-reclamacion\" value=\"Queja\" type=\"radio\" id=\"form_detalle-queja\">\r\n            <span>Queja<\/span>\r\n          <\/label>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"lr-note\">\r\n        <p>\r\n          *Reclamo: Disconformidad relacionada a los proyectos o servicios<br>\r\n          *Queja: Disconformidad no relacionada a los proyectos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"lr-field\">\r\n        <label for=\"form_detalle\">Detalle *<\/label>\r\n        <textarea id=\"form_detalle\" name=\"detalle-reclamacion\" required><\/textarea>\r\n      <\/div>\r\n\r\n      <div class=\"lr-field\">\r\n        <label for=\"form_pedido\">Pedido *<\/label>\r\n        <textarea id=\"form_pedido\" name=\"pedido-reclamacion\" required><\/textarea>\r\n      <\/div>\r\n\r\n      <div class=\"lr-field\">\r\n        <small for=\"form_file-reclamo\">Adjuntar archivo (PDF, PPTX, WORD o JPG\/PNG - m\u00e1x 2MB)<\/small>\r\n        <input id=\"form_file-reclamo\" type=\"file\" name=\"file-reclamo\" accept=\".pdf,.pptx,.docx,.jpg,.jpeg,.png\">\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- 4. Observaciones -->\r\n    <input type=\"hidden\" name=\"acciones-proveedor\" value=\"Al ser un reclamo virtual, su caso ser\u00e1 derivado al \u00e1rea de atenci\u00f3n al cliente, a fin de dar respuesta dentro del plazo legalmente establecido.\">\r\n    <div class=\"lr-section\">\r\n      <div class=\"lr-section-title\">\r\n        <h5>4. Observaciones y acciones adoptadas por el proveedor<\/h5>\r\n      <\/div>\r\n      <div class=\"lr-note\">\r\n        <p>Al ser un reclamo virtual, su caso ser\u00e1 derivado al \u00e1rea de atenci\u00f3n al cliente, a fin de dar respuesta dentro del plazo legalmente establecido.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- 5. Notificaci\u00f3n -->\r\n    <div class=\"lr-section\">\r\n      <div class=\"lr-section-title\">\r\n        <h5>5. Autorizo notificaci\u00f3n del resultado del reclamo al correo consignado<\/h5>\r\n      <\/div>\r\n\r\n      <div class=\"lr-field\">\r\n        <div class=\"lr-radios\">\r\n          <label class=\"lr-radio\">\r\n            <input name=\"autorizo-notificacion-resultado\" value=\"Si\" type=\"radio\" checked id=\"form_detalle-si\">\r\n            <span>Si<\/span>\r\n          <\/label>\r\n          <label class=\"lr-radio\">\r\n            <input name=\"autorizo-notificacion-resultado\" value=\"No\" type=\"radio\" id=\"form_detalle-no\">\r\n            <span>No<\/span>\r\n          <\/label>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"lr-required-note\">\r\n      <small>(*) Campos obligatorios<\/small>\r\n    <\/div>\r\n\r\n    <div class=\"lr-legal\">\r\n      <p>*El proveedor deber\u00e1 dar atenci\u00f3n al reclamo en un plazo m\u00e1ximo de 15 d\u00edas h\u00e1biles improrrogables, pudiendo extender a 15 d\u00edas h\u00e1biles previa comunicaci\u00f3n al consumidor.<\/p>\r\n      <p>*La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n y\/o controversias, ni es requisito previo para interponer una denuncia.<\/p>\r\n    <\/div>\r\n\r\n    <!-- T\u00e9rminos -->\r\n    \r\n    <div class=\"lr-section\">\r\n      <div class=\"lr-field lr-checkbox\">\r\n        <label>\r\n          <input type=\"checkbox\" id=\"form_book_privacity\" name=\"agree-terms-privacity\" value=\"1\" >\r\n          <span>Acepto las Pol\u00edticas de Privacidad y T\u00e9rminos y Condiciones.<\/span>\r\n        <\/label>\r\n      <\/div>\r\n\r\n      <div class=\"lr-field lr-checkbox\">\r\n        <label>\r\n          <input type=\"checkbox\" id=\"form_book_terms\" name=\"agree-terms-tale\" value=\"1\" >\r\n          <span>Autorizo actividades de prospecci\u00f3n comercial y marketing seg\u00fan las Pol\u00edticas de Privacidad.<\/span>\r\n        <\/label>\r\n      <\/div>\r\n    <\/div>\r\n\r\n\r\n    <div class=\"lr-actions\">\r\n      <button type=\"submit\" class=\"lr-btn lr-btn-primary\">Enviar datos<\/button>\r\n    <\/div>\r\n\r\n  <\/form>\r\n<\/div>\r\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3020","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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